Due to the real-time irreversible nature of cryptocurrency blockchains and quantitative market execution, all finalized trades, forecasts, and blockchain token transfers are final and non-refundable. This policy explains reconciliation procedures for uncredited deposits.
01. Deposit Reconciliation & Manual Reversal
If you execute a UPI deposit that has been debited from your bank account but is not reflected in your balance within 15 minutes:
- Submit your 12-digit Bank UTR reference number via the deposit support portal.
- Once verified with the merchant banking gateway, funds will be immediately credited to your trading balance.
- If an overpayment occurs, excess funds can be withdrawn through the standard withdrawal channel back to the original verified bank account.
02. Irreversibility of Executed Trades
Once a contract forecasting order is placed and accepted by the high-frequency matching engine, it cannot be modified, cancelled, or refunded. Market resolutions strictly follow external price oracle settlement.
03. Withdrawal Processing
Users may withdraw their unencumbered available cash balances at any time, subject to standard anti-money laundering security checks, daily quota limits, and bank processing times.